Effective Date: September 24, 2024
At Real Roofing AZ, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website (https://www.realroofingaz.com/) or interact with our services.
We abide by applicable privacy laws and regulations, including those specific to the state of Arizona.
1. Information We Collect
We collect the following types of information from our website visitors, customers, and prospective customers:
a. Personal Information:
- Contact Details: Your name, email address, phone number, and mailing address when you submit a request through our contact forms or sign up for our services.
- Property Information: Specific details about your property, such as the address and roofing service needs, when you submit a service inquiry.
- Billing Information: Payment details such as credit card numbers, billing addresses, and transaction data when you engage in financial transactions for our services.
b. Non-Personal Information:
- Technical Data: Information about your visit to our website, such as your IP address, browser type, operating system, and device type, collected through cookies and similar technologies.
- Usage Data: Information regarding how you use our website, such as pages viewed, time spent, and navigation paths.
2. How We Use Your Information
We may use your information for the following purposes:
- Service Delivery: To provide you with roofing services, including scheduling consultations, responding to inquiries, and processing payments.
- Communication: To send you service-related updates, marketing communications (with your consent), and reminders about your roofing service needs.
- Improvement of Services: To analyze trends and user behavior on our website to improve our service offerings and website functionality.
- Legal Compliance: To comply with applicable Arizona state laws, federal regulations, or industry standards related to roofing services.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information with:
- Service Providers: Third-party vendors who help us provide our services, such as payment processors, IT support, or marketing partners, who are bound by confidentiality agreements.
- Legal Compliance: If required by law, such as to comply with a subpoena, legal process, or government request.
- Business Transfers: In the event of a merger, acquisition, or sale of our company, your information may be transferred to the new entity under similar privacy practices.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect non-personal information about website visitors. Cookies help us:
- Analyze site traffic and user activity.
- Enhance the user experience by remembering preferences.
- Provide personalized marketing content based on user behavior.
You can control cookie settings in your browser, and you may opt out of certain cookies; however, disabling cookies may affect your experience on our site.
5. Your Rights and Choices
As an Arizona resident, you have certain privacy rights regarding your personal information, including:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to request that we correct any inaccurate or incomplete information.
- Deletion: The right to request the deletion of your personal information, subject to certain exceptions required by law (e.g., legal obligations, business requirements).
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails by following the unsubscribe instructions provided in each communication.
To exercise any of these rights, please contact us here.
6. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. This includes encryption of sensitive data and secure storage of payment information.
While we strive to protect your personal data, no online transmission or storage system can be guaranteed 100% secure. In the event of a data breach, we will notify affected individuals in accordance with Arizona breach notification laws.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. This may include retaining your data to comply with our legal obligations, resolve disputes, or enforce our agreements.
8. Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
9. Third-Party Websites
Our website may contain links to third-party sites or services that are not owned or controlled by Real Roofing AZ. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or industry standards. The revised policy will be posted on our website with an updated "Effective Date." We encourage you to review this policy periodically to stay informed of how we protect your information.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Real Roofing AZ
481 N Arizona Ave, Chandler, AZ 85225
Phone: (602) 777-3821
Contact Page: https://www.realroofingaz.com/contact